Joya Login's Privacy Policy — How Safe Is Your Data With Us

Welcome to Joya Login. This Privacy Policy clearly outlines our position and commitment regarding your personal information. By using the Joya Login website or mobile app, this policy applies to you automatically.

We believe your privacy is a fundamental right. That is why Joya Login never collects your data unnecessarily, sells it, or shares it without your consent. If you have any questions about this policy, please reach out to our support team.

This Privacy Policy is governed by Joya Login's Terms & Conditions' This should be read alongside our other document. Together, both documents provide a complete picture of your relationship with us.

Joya Login collects two types of information — what you provide directly, and what is generated automatically during your use of the platform.

What you provide directly:

• Full name and date of birth (for age verification).
• Mobile number (for account registration and verification).
• Payment method details such as your bKash, Nagad, or Rocket number.
• A copy of the NID or passport submitted for identity verification.
• Messages sent to support and related contact details.

Automatically Collected Information:

• IP address and device type.
• Browser information and operating system.
• A log of which pages you visited on the site and how long you spent on each.
• Gaming history & transaction records.
• Cookies & Session Data.

Joya Login uses your information only for specific, legitimate purposes — never for anything unnecessary.

• Account Management: To handle registration, login, password resets, and account security.
• Payment Processing: To process incoming deposits and outgoing withdrawals.
• Age & Identity Verification: To prevent access by minors.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To improve your experience by understanding which games and features are used most.
• Legal Compliance: To meet applicable legal requirements and regulatory obligations.
• Customer Support: To help resolve your issues.

Joya Login uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

The types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which parts of the site are used most. These can be disabled.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the proper functioning of the site.

Joya Login does not generally share your personal information with anyone. However, in limited circumstances, certain details may be shared with the following parties:

• Payment Gateway: Minimal information required to verify transactions with bKash, Nagad, and Rocket.
• Game Provider: Session data required to run specific games (not your name or NID).
• Legal Authorities: In response to valid requests from courts or regulatory bodies — strictly in accordance with applicable law.
• Security Auditor: For platform security verification — all data is fully anonymized.

Outside of the cases above, your information is not shared with any advertisers, marketing companies, or other third parties.

Joya Login employs industry-leading technology to keep your data secure.

• SSL 256-bit TLS Encryption: All data transfers are encrypted. Look for the padlock icon in your browser to confirm.
• Firewall & DDoS Protection: To prevent unauthorized access and attacks.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Third-party experts conduct regular audits of the entire system.
• Data Backup: Encrypted backups are maintained on geographically separate servers.
• Staff Training: Only authorized personnel may access specific data.

That said, no one can guarantee complete security on the internet. That is why keeping a strong password and not sharing it with others is equally important.

As a Joya Login member, you have the following rights over your own data:

• Access: The right to know what information Joya Login holds about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your information under certain circumstances.
• Restrict Processing: The right to request a temporary pause on the processing of your data in certain circumstances.
• Portability: The right to receive your data in a machine-readable format.
• Objection: The right to object to the use of your information for specific purposes.

To exercise any of these rights, contact our support team. We respond within 30 business days.

Joya Login does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal obligations.

• Account Information: For the duration your account is active, and for 5 years after closure (for legal compliance).
• Transaction Records: 7 years from the last transaction (in accordance with financial regulations).
• Identity Verification Documents: 5 years after verification.
• Support Contact: 3 years from last contact.
• Cookies & Session Data: At the end of the session or a maximum of 1 year.

After the designated period, data is securely deleted or anonymised.

Joya Login is strictly not intended for anyone under 18. We do not knowingly collect any information from minors.

If we are informed that anyone under 18 has opened an account, we will immediately close that account and delete all collected data.

Joya Login may update this Privacy Policy from time to time. Changes may arise due to new legislation, technological developments, or improvements to our services.

In the event of significant changes, we will:

• We will post a notice on the site homepage.
• We will send an SMS to your registered mobile number.
• We will display a pop-up notification after login.
• Update the date shown at the top of this page.

Continued use of joya login after any changes are made will be considered acceptance of the updated policy. If you do not agree with the changes, please withdraw your balance before closing your account.

For any questions, complaints, or requests regarding the Privacy Policy, please contact the joya login support team.

• Live Chat: 24/7 support is available in Bengali.
• Email: [email protected] (general email address — not clickable)
• Response Time: Typically within 24 to 48 hours.

Requests to delete or correct information will be acted upon within 30 business days following identity verification.